Contact

Contact us

Couldn’t you find the answer to your question in the FAQ’s? Contact us!

Contact form :

FR | Formulaire de contact 

DE | Kontaktieren Sie uns durch das Kontaktformular

 

Write us :

FR |  assistance.ch@park-now.com

DE |  kontakt@park-now.com

 

Call us :

FR | +41 (0)21 575 00 12

DE | 0800 654 54 54

 

See you soon with PARK NOW !

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COVID-19

COVID-19 Parking Update

Dear customers and partners,

These are unusual times and extraordinary circumstances as the situation surrounding the coronavirus (COVID-19) keeps developing. We would like to keep you informed about how PARK NOW handles this situation.

The health and well-being of our employees, customers and partners is our #1 priority. At PARK NOW, we therefore observe the guidelines of the government. This means that we are all working digitally from home.

Fortunately, digital working is in the veins of our company. As a result, our services continue at the same level as before the new measures were announced. For questions, you can simply contact our customer service or sales team as per usual.

In the coming period, we will also ensure that parking remains quick simple and effortless. We will keep you informed of any changes.

Be safe,

The PARK NOW team

More information: In the current context of COVID-19 pandemic situation, it is highly recommended to stay home and limit moves outside to support containment measures. Many municipalities have already implemented free parking policies and suspended parking fines during this difficult period.

All information relating to Government rules and procedures can be found on Government website.

STAY SAFE !

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Account

How do I deactivate my PARK NOW account?

There are 50 ways to leave a lover. One simple way to leave PARK NOW. Let’s not make this harder than it already is. Here’s how to deactivate your account using the app.

Android:

  1. Open the “Account” tab
  2. Click “Edit profile”
  3. Scroll down and click “Deactivate Account”
  4. Follow the step-by-step instructions to deactivate your account

iOS:

  1. Open “Account” tab
  2. Click your account name (at top of the screen)
  3. Scroll down and click “Deactivate Account”
  4. Follow the step-by-step instructions to deactivate your account

Info: If you don’t see the deactivation button, please update your app in the Google Play or App Store.

How do I deactivate my PARK NOW business account?

For a business account, please contact our helpdesk. They will deactivate your account on the last day of the next month. Sniff.

How can I reactivate my deactivated PARK NOW account?

Life not the same without us? We feel the same way. Contact us and we’ll get you set right back up.

I’ve changed my mind and don’t want to pay a monthly fee anymore. How can I switch my membership?

No problem! You can switch to the silver membership where you pay €0.25 in transaction costs per parking session. You only pay for the time you are parked.

Or do you want to pay per parking session instead?

Switch your membership in 3 easy steps:

  1. Open the PARK NOW app and go to ‘Account’.
  2. Go to ‘My membership’ and click on ‘Switch membership’.
  3. Select ‘Silver’ and click on ‘Switch membership’ to confirm the change. Done!
I am receiving fee-based reminders by SMS. How can I adjust or deactivate these?

You can deactivate your reminder profile at any time through your account via the app or website. Choose “settings or notifications” in your personal account to adjust your preferences.

Please do not forget to end your parking on time and keep an eye on the maximum allowed parking duration.

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Billing

How do I get insight into my parking costs?

There a two ways to get an understanding of your parking costs:

Parking history

In your personal account in the PARK NOW app, you find all your previous parking actions under ‘history’, including fees, durations and locations.  Also add notes to remind yourself the parking action to a certain purpose.

Invoices

Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You’ll receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or your personal account on our website.

How and when do I receive my invoice?

Your parking costs and service fees will be billed to your chosen payment method. You can download your invoices at any time as pdf document from your personal account in the app or website.

Business customer can download a VAT-deductible invoice from their account.

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General

What is mobile cashless parking?

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply start and stop your parking at the touch of a button with the PARK NOW app (on iOS and Android app) or through a simple phone call.

What is PARK NOW?

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW Parking app, you can find parking close-by and pay without having to use cash.

Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

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On-street parking

How can I start a parking session in Place du Marché in Vevey?

In order to park in the City of Vevey in place du Marché (zone code 18007) it is from now on necessary to enter the space number of your location. It’s not complicated when using our app.

  1. Open the app;
  2. Press start parking for your location;
  3. A dialog will pop up in which you simply enter the number of your parking space (visible on the ground).

Please note that you can only start a parking session in Place du Marché via the Android or iOS app (this location is not available via the website or via the IVR). However, you can stop your ongoing parking session via all media.

How does the parking via Telephone work?

Parking via phone call is available for all customers with a registered customer account. Start or stop your on-street parking session conveniently via our park-hotline. Simply follow the voice computer, enter the desired zone number and start your parking action.

Phone number: +41 21 575 00 11

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Other

Couldn’t you find the answer to your question in the FAQ’s? Contact us!

Our customer service is happy to support.

Write us

Call us | +41 (0)21 575 00 12

 

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PARK NOW App

Does PARK NOW work on my device?

The PARK NOW app is supported on iOS 8 and higher (iPhone 4S and higher) and Android 4.3 (Jelly Bean). If you have an older device or another brand or operation system, you can always use our services via the website https://account.park-now.com, where you can start and stop your parking action

How can I change my license plate and change my car-icon?
  1. You can easily change your license plate without extra costswith the PARK NOW app. Always dreamed of ‘parking’ your own customized dream car? Choose your favourite colour and model, from pick-up to supercar. Click on ‘my profile‘ , next on ‘vehicles‘.
  2. Click on the vehicle and your license plate if necessary. Next you can choose what kind of car you want and in which colour.
  3. Click ‘save‘ to confirm.
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Pricing

Why can I see a pending payment of CHF 0.50 on my bank account after registering?

When you register to PARK NOW, we check that you have a valid credit card by reserving 50 cents on your credit card. This amount is not debited from your bank account. Within 1 to 3 weeks (depending on your credit card issuer), this reservation will be automatically cancelled and no amount will be debited from your credit card.

How much does PARK NOW cost and what are the different packages?

Parking fees vary among the different on-street locations and car parks.

In Switzerland we offer you the discovery package, this is a friendly way to use our service without a convenience or registration fee. For your convenience we offer you reminder message in regards to your parking, these text message cost CHF 0.20. For example every 2 hours we send you a text if you have an active parking session, convenient to remind you of active parking.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

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Registration

Can I join PARK NOW as a business user?

Yes. You can use PARK NOW as private or business user. During registration, choose the option “business” for business users. With the discovery package you can add one user and two vehicles per account.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

How do I sign up with PARK NOW?

You can sign up directly within the PARK NOW iOS or Android app or through our website.

Sign up now, it’s free of charge.

You need your mobile phone number, license plate and creditcard details.

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