Contact

Contact us

Couldn’t you find the answer to your question in the FAQ’s? Contact us!

Contact form :

FR | Formulaire de contact 

DE | Kontaktieren Sie uns durch das Kontaktformular

 

Write us :

FR |  assistance.ch@park-now.com

DE |  kontakt@park-now.com

 

Call us :

FR | +41 (0)21 575 00 12

DE | 0800 654 54 54

 

See you soon with PARK NOW !

See all questions in this category

COVID-19

COVID-19 Parking Update

Dear customers and partners,

These are unusual times and extraordinary circumstances as the situation surrounding the coronavirus (COVID-19) keeps developing. We would like to keep you informed about how PARK NOW handles this situation.

The health and well-being of our employees, customers and partners is our #1 priority. At PARK NOW, we therefore observe the guidelines of the government. This means that we are all working digitally from home.

Fortunately, digital working is in the veins of our company. As a result, our services continue at the same level as before the new measures were announced. For questions, you can simply contact our customer service or sales team as per usual.

In the coming period, we will also ensure that parking remains quick simple and effortless. We will keep you informed of any changes.

Be safe,

The PARK NOW team

More information: In the current context of COVID-19 pandemic situation, it is highly recommended to stay home and limit moves outside to support containment measures. Many municipalities have already implemented free parking policies and suspended parking fines during this difficult period.

All information relating to Government rules and procedures can be found on Government website.

STAY SAFE !

See all questions in this category

Payment

How do I recognize and prevent fraud?

 

Sometimes people will pose as PARK NOW to obtain sensitive information or steal money. We cannot stop this, but we can help you recognize such actions, such as phishing and smishing, in order to prevent possible damage.

How do I recognize fraud?

Fraud comes in different forms and there are several ways to recognise it.

Questions about account information

Fraudsters often try to get your login details via phishing or smishing messages. Think of an email, sms or a phone call which uses the name of PARK NOW and asks for your details. PARK NOW never asks for sensitive information such as your bank details or your login details.

Questions about money

All of the costs you make at PARK NOW are processed fin an invoice for each parking transaction also available in a pdf format from the App or website. Always be careful with your credit card information. We never ask you to transfer extra money. If in doubt, check the sender’s email address, which should always be noreply@park-now.com. Or contact us directly.

With phishing or smishing – fraud that uses a fake email address or sms – you will receive an email or sms similar to how an email or sms from PARK NOW appears, even though PARK NOW didn’t send it. We always send emails from addresses ending with @park-now.com. Always check the sender’s email address.

The messages may also include links that seem correct at first glance, but do not go to a PARK NOW website at all. And if you did not expect an invoice but one was sent to you anyway, always contact us.

Language and style

While scammers are getting better at it, you usually still find some errors in the message. A spelling mistake, an old logo… All signs that indicate that it is fraud. Note that messages that look perfect can still be fraud. Therefore, always pay attention to all of the other points. The logo below is the latest PARK NOW logo and is used in our communication.

PARK-NOW_logo_green-blue_RGB

Social media

False messages can also be spread via social media. Therefore, check whether the messages on social media really come from our Facebook, Instagram, Twitter and Whatsapp. These are our accounts:

Experienced fraud? Report it to us!

Do you think you received a message from a scammer, or is someone using your account who does not have permission to do so? Report this immediately to customer service. Even if you see something suspicious and have doubts, we would really appreciate it if you share it with us. You can always contact customer service for this.

We are happy to help you and will do everything we can to get you back on the road without any worries.

See all questions in this category

Account

Which information can I see and edit in my personal account?

You can see and edit your personal details in your personal account at any time through the PARK NOW iOS or Android app or the website.

  • Update users and vehicles
  • Overview parking history
  • Access your invoices
  • Edit payment method
  • and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

How do I deactivate my PARK NOW account?

There are 50 ways to leave a lover. One simple way to leave PARK NOW. Let’s not make this harder than it already is. Here’s how to deactivate your account using the app.

Android:

  1. Open the “Account” tab
  2. Click “Edit profile”
  3. Scroll down and click “Deactivate Account”
  4. Follow the step-by-step instructions to deactivate your account

iOS:

  1. Open “Account” tab
  2. Click your account name (at top of the screen)
  3. Scroll down and click “Deactivate Account”
  4. Follow the step-by-step instructions to deactivate your account

Info: If you don’t see the deactivation button, please update your app in the Google Play or App Store.

How do I deactivate my PARK NOW business account?

For a business account, please contact our helpdesk. They will deactivate your account on the last day of the next month. Sniff.

How can I reactivate my deactivated PARK NOW account?

Life not the same without us? We feel the same way. Contact us and we’ll get you set right back up.

I’ve changed my mind and don’t want to pay a monthly fee anymore. How can I switch my membership?

No problem! You can switch to the silver membership where you pay €0.25 in transaction costs per parking session. You only pay for the time you are parked.

Or do you want to pay per parking session instead?

Switch your membership in 3 easy steps:

  1. Open the PARK NOW app and go to ‘Account’.
  2. Go to ‘My membership’ and click on ‘Switch membership’.
  3. Select ‘Silver’ and click on ‘Switch membership’ to confirm the change. Done!
See all questions in this category

Billing

How do I pay for my parking fees?

Any parking costs and service fees incurred will be billed to your chosen payment method.

We offer you a real time overview of all your parking transactions using the “history” tab in the App or on your account page. You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.

How do I get insight into my parking costs?

There a two ways to get an understanding of your parking costs:

Parking history

In your personal account in the PARK NOW app, you find all your previous parking actions under ‘history’, including fees, durations and locations.  Also add notes to remind yourself the parking action to a certain purpose.

Invoices

Your parking costs and service fees will be billed to your chosen payment method on a monthly basis. You’ll receive an invoice notification per e-mail with an overview and link to your electronic invoice. You can download your invoices at any time as pdf documents from your personal account in the app or your personal account on our website.

See all questions in this category

General

What is PARK NOW?

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW Parking app, you can find parking close-by and pay without having to use cash.

Furthermore, you can activate and end your parking action with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

What is mobile cashless parking?

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply start and stop your parking at the touch of a button with the PARK NOW app (on iOS and Android app) or through a simple phone call.

See all questions in this category

On-street parking

Where can I find the zone number of my parking location?

Using the PARK NOW app and GPS localization, a zone is automatically chosen for your current location. Please check if the automatically selected zone number is correct and adjust if necessary. You can find the zone number on a sticker / sign at the parking meter.

Please note that at the border of two zones GPS locating can be slightly incorrect on your smartphone. PARK NOW cannot be held responsible for any parking tickets issued due to an incorrect zone choice.

How can I start a parking session in Place du Marché in Vevey?

In order to park in the City of Vevey in place du Marché (zone code 18007) it is from now on necessary to enter the space number of your location. It’s not complicated when using our app.

  1. Open the app;
  2. Press start parking for your location;
  3. A dialog will pop up in which you simply enter the number of your parking space (visible on the ground).

Please note that you can only start a parking session in Place du Marché via the Android or iOS app (this location is not available via the website or via the IVR). However, you can stop your ongoing parking session via all media.

See all questions in this category

Other

Couldn’t you find the answer to your question in the FAQ’s? Contact us!

Our customer service is happy to support.

Write us

Call us | +41 (0)21 575 00 12

 

See all questions in this category

PARK NOW App

How can I login to the app?

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset or change your password through “account” at any time. We advise you to regularly update your password.

Does PARK NOW work on my device?

The PARK NOW app is supported on iOS 8 and higher (iPhone 4S and higher) and Android 4.3 (Jelly Bean). If you have an older device or another brand or operation system, you can always use our services via the website https://account.park-now.com, where you can start and stop your parking action

See all questions in this category

Pricing

Does PARK NOW charge a registration fee?

You can sign up for free at any time. No fees will arise during registration. You can find a detailed overview of our pricing here.

Why can I see a pending payment of CHF 0.50 on my bank account after registering?

When you register to PARK NOW, we check that you have a valid credit card by reserving 50 cents on your credit card. This amount is not debited from your bank account. Within 1 to 3 weeks (depending on your credit card issuer), this reservation will be automatically cancelled and no amount will be debited from your credit card.

See all questions in this category

Registration

How do I sign up with PARK NOW?

You can sign up directly within the PARK NOW iOS or Android app or through our website.

Sign up now, it’s free of charge.

You need your mobile phone number, license plate and creditcard details.

Can I join PARK NOW as a business user?

Yes. You can use PARK NOW as private or business user. During registration, choose the option “business” for business users. With the discovery package you can add one user and two vehicles per account.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

See all questions in this category